CAREERS

We firmly believe MTI’s greatest strength lies in its people. We recruit and hire forward-thinking individuals who are passionate about product innovation and the continued motivation to exceed our customers’ expectations. Our values are centered on:

  • Teamwork, open, honest and constructive communication, and that together we can achieve anything.
  • Openly discuss issues and alternatives, collaborate on solutions and improvements, and are accountable for our results.
  • Are enthusiastic about success and believe fun, fulfillment, and achievement go hand in hand.

MTI is an equal opportunity employer that offers a rich benefits package, a challenging career path, and a casual work environment. If you are interested in applying for a position, please browse our current positions or by sending a resume, cover letter and salary requirements to either:

Email: recruiting@mobiletechinc.com
Fax: 503.648.7500
MTI, 1050 NW 229th Avenue, Hillsboro, Oregon 97124


BROWSE OUR CURRENT JOB POSTINGS

Job Title:            Full Stack Engineer

Department:      Product Development

Reports To:         Software Product Manager

FLSA Status:       Exempt

Looking for a new challenge? Something that hasn’t been done before? How about building and managing an IoT project that combines multiple languages, servers, and user applications? What if the project also included integrating with proprietary hardware and firmware that must be constantly in sync with your applications? If any of that sounds like the challenge you are looking for, then great news! Mobile Technologies Inc. is looking for a full-stack engineer to join our team.

As a company whose core value is innovation, we’re looking for developers capable of developing software across multiple platforms and languages that will communicate over multiple protocols in order to keep quickly changing data in sync between servers and multiple types of clients.

You will join an industry leader, developing a revolutionary new product that has excited our clients and our industry. Working in an Agile/Scrum environment, you will contribute to the platform at the server and UI level in addition to assisting with the development and maintenance of embedded applications. Even better, the nature of this position allows for flexibility in your work location and hours.

Responsibilities include:

  • Development and maintenance of a real-time application and its API and web components.
  • Work closely with the product owner and other stakeholders to define scope and guide new application features as they are defined.
  • Identify methods to improve infrastructure and performance and while managing costs.
  • Will be in regular communication and cooperation with application development team.

Required Qualifications:

  • At least two years experience developing in an Agile Scrum environment.
  • At least three years experience with front-end web development.
  • At least two years more years experience with web application and API design and development
  • Experience with JavaScript application performance and browser optimization
  • Experience working with serial port communication
  • Experience with the design, construction and consumption of REST APIs
  • Experience with real-time messaging protocols such as MQTT.
  • Experience with application performance optimization

Preferred Technology Experience:

  • Ruby on Rails
  • RabbitMQ
  • PostgreSQL
  • CoreData
  • Swift
  • Golang

Apply direct to: sean.milstead@mobiletechinc.com

Job Title:             Software Development Lead

Department:      Product Development

Reports To:         Software Product Manager

FLSA Status:       Exempt

Looking for a new challenge? Something that hasn’t been done before? How about building and managing an IoT project that combines multiple languages, servers, and user applications? What if the project also included integrating with proprietary hardware and firmware that must be constantly in sync with your applications? If these challenges sound like something you want to take the lead on, then great news! Mobile Technologies Inc. is looking for a software development lead to join our team.

As a company whose core values include innovation and passion, we’re looking for a Development leader, capable of both thought-leadership and getting “hands-on” in developing a revolutionary world-class software solution.

You will join an industry leader, developing a new product that has excited our clients and our industry. Working in an Agile/Scrum environment, you will lead the overall technical architecture and development of an exciting new product offering. In addition to individually contributing to the platform, the role will involve mentoring less experienced developers, and acting as the internal Dev Ops specialist throughout the pilot and initial rollout of the product.

Responsibilities include:

  • Development and maintenance of a real-time application and its API and web components.
  • Work closely with the product owner and other stakeholders to define scope and guide new application features as they are defined.
  • Lead and provide guidance and mentoring to less experienced development staff.
  • On-call management of servers, deployment and configuration for a real-time application.
  • Identify methods to improve infrastructure and performance and while managing costs.
  • Will be in regular communication and cooperation with application development team.

Required Qualifications:

  • At least two years experience leading development teams in an Agile Scrum environment.
  • At least 4 years experience with application development and server management.
  • 2 or more years experience with web application and API design and development
  • Experience with the design and construction of REST APIs
  • Experience with relational database design and management
  • Experience with application performance optimization

Preferred Technology Experience:

  • Ruby on Rails
  • RabbitMQ
  • PostgreSQL
  • InfluxDB
  • Docker and Kubernetes
  • Golang

Apply direct to: sean.milstead@mobiletechinc.com

Job Title:                             Senior Electrical Engineer

Department:                      Engineering

Reports to:                         Steven Payne

FLSA Status:                       Salary

Summary:          

MTI is seeking a senior electrical engineer for its Hillsboro, OR office.  This position will fill a key role in a small, efficient engineering group tasked with implementing, optimizing, and maintaining MTI’s line of retail security and mobile device solutions.  Tasks include requirements gathering, circuit design, schematic capture, PCB layout, firmware development, and BOM and change notice manipulation and management.  Candidates applying for this position need to thrive in a collaborative, fast-paced, high product mix environment.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

 

  • Owns assignments and is able to provide solutions to a wide variety of problems as they arise.
  • Ability to work with 3rd party electronics with limited documentation and design functional and stable electronics systems which work together to meet customer needs and project goals
  • Incorporate creativity into the design process to quickly solve problems which don’t have a clear path to solution.
  • Collaborate with other engineering discipline organizations.
  • Manage time efficiently without heavy supervision.
  • Design quality solutions in a very cost sensitive market space.
  • Create and maintain necessary production documentation for efficient HVM handoff.
  • Debug prototype systems and provide insight and assistance resolving production issues.
  • Must have experience with analog and digital circuit design.
  • Must have experience with schematic capture (Altium preferred).
  • Must have experience with pcb layout (Altium preferred).
  • Must have experience with BOM generation and ECN management.
  • Mesh networking experience highly desirable.
  • Must be able to work well with others and promote healthy team relationships with co-workers
  • Occasional Travel (Domestic and international) 5%

 

 

 

 

 

 

 

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

 

  • Individual must “OWN” the tasks assigned:  Individual must communicate clearly and consistently around the state of affairs as it relates to product development initiatives.
  • Creative problem solver who can design simple and efficient solutions to a wide range of challenges including, but not limited to, power delivery, data transfer, sensing and detection, cooling, and miniaturization.
  • Experience in managing production deliverables (Gerbers, BOMs, ECNs)
  • Team oriented leadership skills
  • Strong analytical and communication skills
  • Does not “get in the weeds” with issues and can effectively find adequate solutions to problems
  • Mature, dependable, confident, organized and adaptable to change.

 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Previous experience in designing products to meet regulatory requirements of:  ETL (or UL), CE, FCC, international power supply standards, ROHS, WEEE is preferred
  • 10+ years of experience in design engineering and product engineering roles.
  • Must be able to work successfully in a multi-discipline engineering organization.
  • Experience in driving initiatives directly in support of Company’s Key Performance Measurements
  • Able to communicate and build relationships with all levels of the organization proficiently
  • Experience in the consumer electronics industry is preferred
  • Strong analytical, testing and problem solving skills are required
  • Experience in estimating and defining product and development cost structures
  • BS/MS in an Electrical Engineering discipline is required.

 

 

Physical Demands:          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 

  • Ability to lift 25lbs on occasion
  • Sit for long periods of time
  • Move about between warehouse and office environment
  • Bending
  • Reaching above head for items
  • Ability to use a computer and telephone system

 

Work Environment:        The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Typical warehouse environment
  • Typical office environment
  • Constant interruptions

Job Title:                             Sustaining/Quality Tech I

Reports to:                         QE Manager

FLSA Status:                       Hourly

Summary:

The Sustaining/Quality Technician I is responsible for general product troubleshooting and executing test plans.  The incumbent will be responsible to identify product performance and quality issues affecting   MTI products. The incumbent will prepare reports on evaluations, and rework procedures/work orders.  The incumbent will apply his technical competencies to identifying problems, developing solutions and driving corrective actions, working closely with the service teams, product management, sales , customers and  the manufacturing teams.

 

Essential Duties and responsibilities:

  • Ability to read schematics and build/test/troubleshoot circuitry according to the schematic with guidance and supervision from others.
  • Ability to read assembly and part drawings and build/test/troubleshoot electro/mechanical assemblies.
  • Ability to solder both through hole and SMT parts.
  • Sets-up and conduct tests of complete units and sub-assemblies to replicate field failures and drive root cause analysis with guidance and supervision from others.
  • Experience with electronic Test Equipment (i.e. Oscilloscope, Multi-meter, Waveform Generators).
  • Practical Experience with common consumer electronics (cell phones, GPS, tablets, etc.).
  • Familiarity with basic Microprocessor theory, EPROMs, EEPROMs and hardware programming.
  • Familiarity with mechanical test equipment and methods for testing mechanical assemblies.
  • Communicates, works & interacts with co-workers at all levels of the company.
  • Provide root cause analysis/corrective actions to customer related quality issues. Complete 8D reports
  • Monitor and improve the data collection and failure analysis capabilities of MTI’s RMA process.
  • An ability to learn quickly to develop an adequate working knowledge on legacy platforms to facilitate effective troubleshooting and root cause analysis.
  • Update version control and maintain product specifications Via the MTI BlueStar system as product and process improvements are made.
  • Clearly document activities, results, status, recommendations, etc.
  • Presenting results and recommendations to cross functional teams.
  • Update functional Specs, Work Instructions; modify routings, initiate FAI requests
  • Write ECOs and Rework Requests; have experience in document management systems
  • Parts and products configuration history investigation utilizing a document management systems

                    

CORE competencies:

  • Strong English written and verbal communication skills
  • The ability to work under time constraints and adapt to change
  • The ability to work well with frequent interruptions
  • The ability to troubleshoot, diagnose and effectively communicate technical solutions
  • Ability to effectively present information in one-on-one and group situations to other employees of the organization
  • Excellent problem-solving and analytical skills
  • Excellent attention to detail
  • The ability to clearly document test results, configuration parameters, process and training materials
  • The ability to provide root cause analysis, implement corrective actions and write complaint responses

 

qualifications:

  • A 2-year technical degree from an accredited University, or an equivalent combination of education and experience
  • Written and verbal communication skills
  • Some practical experience or training on electro-mechanical troubleshooting methods

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical demands are characteristic of a typical office environment.

  • Ability to lift 25lbs on occasion
  • Sit for long periods of time
  • Bending
  • Reaching above head for items
  • Ability to use a computer and telephone system

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work environment is characteristic of a typical office environment with above average noise levels and typical lighting
  • Maintain work regular schedule consistent with department norms
  • Constant interruptions
  • Multi-tasking with conflicting priorities and a high degree of urgency.

Apply to: carter.ingle@mobiletechinc.com

Job Title:                             Design Validation Technician

Department:                      Engineering

Reports to:                         Manager, Design Validation

FLSA Status:                       Hourly              

Summary:           Conducts tests on Electronic and Mechanical assemblies according to written test plans or verbal instructions, records and analyzes test results and prepares written reports.

 

Essential Duties and Responsibilities: (include the following. Other duties may be assigned.)

  • Ability to read schematics and build/test/troubleshoot circuitry according to the schematic independently.
  • Ability to read assembly and part drawings and build/test/troubleshoot electro/mechanical assemblies independently.
  • Ability to solder both through hole and SMT parts.
  • Sets-up and conducts tests of complete units and sub-assemblies according to written test plans or verbal instructions.
  • Sets-up and conducts tests of complete units and components under operational conditions to investigate design proposals for improving design performance or other factors, or to obtain data for development, standardization and quality control.
  • Analyzes indicated & calculated test results in relation to design or rated specifications and test objectives then provides written reports identifying design and performance risks and additional testing recommendations.
  • Records test procedures and results (numerical & graphical data) and recommends modifications in product or test method.
  • Designs & Constructs Engineering Prototypes and test fixtures for design validation.
  • Expertise with electronic Test Equipment (i.e. Oscilloscope, Multimeter, Waveform Generators).
  • Practical Experience with common consumer electronics (cell phones, GPS, tablets, etc.).
  • Ability to Outline, Write, Design and Publish Engineering, & Test documents, complete with relevant drawings, diagrams, illustrations, schematics and photos. (This documentation to be published electronically (PDF) and to paper where applicable.)
  • Familiarity with basic Microprocessor theory, EPROMs, EEPROMs and hardware programming.
  • Ability to judge and test for packaging issues, mechanical compatibility, grounding, thermal performance and RF emissions/sensitivities.
  • Familiarity with Firmware/Software (recursive) testing, evaluation and end-user interface/usability.
  • Familiarity with mechanical test equipment and methods for testing mechanical assemblies.
  • Working knowledge of industry standards regarding safety certifications testing, FCC and emissions certifications testing
  • Communicates, works & interacts with co-workers at all levels of the company.
  • Evaluate field installations & recommend design modifications to eliminate machine or system malfunctions
  • Travels occasionally to Customer locations for training, problem resolution & data gathering.
  • Travels occasionally to outside service labs to oversee testing of product.

 

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Critical thinking skills including the ability to troubleshoot designs and construct experiments, ability to identify issues not specifically covered by test plans, fluency in the use of common Test Equipment, ability to comprehend, interpret schematic diagrams, ability to identify components by color-code and technical short-hand markings.  Possess good hand/eye coordination and proficiency in the use of standard electronic and mechanical hand tools.

Attention to detail in documenting test results.

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience:

2-Year Associates Degree in Electronics Engineering Technology or Technical School equivalent in addition to 2-3 years industry experience as a Test Technician plus 5+ years as an Engineering/Validation Test technician or equivalent in Application or Field Engineering areas.

 

Language Skills:

High-level English, ability to read, analyze general business periodicals, professional Journals & Technical Procedures.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information to groups of people.

 

Mathematical Skills:

High skills, ability to effectively analyze data and statistics.  Ability to apply concepts of basic algebra & geometry, fractions, percentages, ratios and proportions to practical situation.  Must be familiar with scientific notation and imaginary numbers, along with Hexadecimal and Binary number systems.

 

Reasoning Ability:

High skills, Ability to solve practical problems and deal with a variety of concrete & undefined variables in situations where only limited standardization exists.

 

Computer Skills:

High level of operational experience with common PC software categories employed in a technical environment:

 

Windows 8, 10                                                   Word Processor & Spreadsheet

Bitmap Graphics (Paint, Photoshop),      Schematic Capture (Orcad),

Draw & Publish (CorelDraw, Illustrator) Internet (E-Mail, Browser, PDF/HTML, Search)

 

Experience dealing with diverse PC File Formats associated with all of the above and other applications (i.e. AutoCad DXF, etc.) and interfacing with vendors and departments within the company using such files.   Ability to write batch files and test scripts.

 

Certificates, Licenses, Registrations: 

Desirable (but not required) to have any of the following :  FCC General Radiotelephone License, FCC Amateur Radio License, Low-Voltage Electrical License, etc.

 

Other Qualifications:

Familiar with the operation of common Engineering Support Equipment (i.e. I.C. Programmer).

 

Familiarity with FCC & UL/CSA Safety Certification issues and specifications.

 

Physical Demands:         

Ability to lift items weighing 50-75 lbs or assist in lifting larger assemblies.  Must have good physical dexterity & reach in arms & hands.

 

Work Environment:       

Occasional exposure/use of toxic or caustic chemicals.  Risk of electrical shock.  Exposure to tools & assemblies that contain moving or heated parts, moderate noise levels.

 

Apply to: carter.ingle@mobiletechinc.com

Job Title:                             Validation Engineer III

Department:                      Quality

Reports to:                         Manager, Design Validation

Summary:

This role exists to research, design and build mechanical & electromechanical test systems utilized to validate the performance of MTI Products and Systems and confirm product performance to appropriate safety and regulatory standards.  Utilizing their experience with experiment design and execution and their knowledge of regulatory requirements, the Validation Engineer will conduct and coordinate Design Characterization & Validation, regulatory conformance and ongoing Long Term Reliability tests on MTI products. In addition, the Validation Engineer provides input into the design process to ensure that MTI products are designed for long term reliability in the retail environment and adherence to industry standards for safety, emissions, and performance.

 

Essential Duties and responsibilities of this role include:

 

  • Research and apply learning’s about the Retail Environment, industry standards, and regulatory standards to developing a suite of tests that confirm compliance and replicates that environment in MTI’s own test labs
  • Communicate with Design Engineering teams to clarify or resolve problems & develop design changes emerging from testing
  • Direct & coordinate manufacturing, sourcing or building of test equipment and contracting of outside services as needed.
  • Compile & analyze operational, test, & research data to establish performance standards for newly designed or modified equipment or product
  • Plan & develop experimental test programs, including written test plans
  • Analyze test data & reports to determine if design meets functional, regulatory & product performance specifications
  • Evaluate field installations & recommend design modifications to eliminate machine or system malfunctions
  • Analyze design validation tests and recommend modifications or new tests as required to ensure test accuracy, reliability and performance of tests
  • Execute or manage execution of design validation tests and recording/documentation of results
  • Analyze test parts to determine if parts failed as expected
  • Other duties as assigned

 

CORE competencies:

  • Design – Generates creative solutions; applies design principles; demonstrates attention to detail. Specific experience with injection molded plastic parts is required.
  • Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in-group problem solving situations.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; demonstrates group presentation skills; participates in meetings.
  • Written Communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
  • Teamwork – Exhibits objectivity and openness to others’ views; contributes to building a positive team spirit. Proven ability to work with offshore development resources required.
  • Business Acumen – Understands business implications of decisions; aligns work with strategic goals.
  • Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses.
  • Judgment – Displays willingness to make decisions; makes timely decisions.
  • Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
  • Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality.
  • Innovation – Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.

qualifications:

  • Bachelor of Science degree in Mechanical or Electrical Engineering required
  • Five + years’ experience in the testing of electromechanical products
  • Five + years’ experience in regulatory and emissions in supporting worldwide deployment of product. (IEC, UL, TUV, FCC and others)
  • Experience with CAD solid modeling tools (preferably SolidWorks) required
  • Working knowledge MS Office programs required
  • Thorough knowledge of standard engineering principles, theories and concepts of electromechanical design
  • Through knowledge of Design of Experiments (DOE), statistics and test methodologies required
  • Excellent written and verbal communication skills

 

Physical Demands:         

Ability to lift items weighing 50-75 lbs or assist in lifting larger assemblies.  Must have good physical dexterity & reach in arms & hands.

 

Work Environment:       

Occasional exposure/use of toxic or caustic chemicals.  Risk of electrical shock.  Exposure to tools & assemblies that contain moving or heated parts, moderate noise levels.

Apply to: carter.ingle@mobiletechinc.com

About the Job:

Mobile Technologies, Inc. (MTI) is currently seeking candidates to become Certified Field Technicians. We are adding technicians in your market to ensure all field assignments are being fulfilled on-time. This position is remote and your direct manager will be remote. The primary focus for this role will be performing field-based assignments, in addition, you will also be completing home-based trainings and conference calls, scheduling offered assignments, and communicating directly with the District Field Manager through availability, phone calls, text messages, and e-mails to ensure market coverage needs are met during our high-rate of growth. You will make a real difference in the town or city you service and you’ll be able to see the proof of your labor!  We will reward your hard work with a highly competitive hourly wage per field assignment and reimburse mileage and travel time based on daily travel distances. If you aspire to become a professional field technician, you’ll love working here!

Job Responsibilities: 

  • Ensure our clients’ success
  • Schedule all assignments within 24 hours of being offered
  • Perform visit on date that assignment is scheduled
  • Complete all assignments within the timeframe offered
  • Provide “World-Class” customer service while on-site and interacting with site personnel
  • Diagnose and repair electronic and mechanical issues
  • Ensure compliance as required by client agreement and/or scope of work
  • Ensure all deliverables are submitted immediately upon completion of assignment
  • Keep workspace neat and clean during service; ensure customer/visitors have access to space
  • While on-site, complete an online questionnaire survey (requires Wi-Fi / data enabled ‘smart device’)
  • Ensure all questions, issues, action-items for the site have been fulfilled prior to leaving site
  • Communicate with District Field Manager on weekly basis via phone, text, and e-mail around schedule, training, rescheduling requests, troubleshooting, etc.
  • Provide upcoming bi-weekly availability to District Field Manager by 1st and 15th of each month

Desired Skills: 

  • Low-voltage installation
  • Networking/IT
  • Cable installation
  • Digital Signage
  • Home theatre/audio video installation
  • High-voltage electrical experience
  • Lite IT
  • Running and terminating Cat5
  • Comptia Certification (net+, A+)
  • Audio video skills

Preferred Qualifications:

  • Bi-Lingual a plus: Spanish, Vietnamese, Mandarin, French (QC)
  • Goal-Oriented with desire to achieve and surpass

Required Qualifications:

  • Self-starter
  • Two (2) or more years’ experience in one of the related fields:
    • Information Technology (IT) –Installation and Configuration
    • Point of Sale (POS) systems – Installation and Configuration
    • Digital Signage – Installation and Configuration
    • Audio / Video – Installation and Configuration
    • Consumer Electronics (Digital Cameras, Camcorders, Cell Phones, Tablets, etc.)
    • 12-volt electrical systems – Installation and Troubleshooting
      Ability to work in fast-paced and ever-evolving environment
  • Highly organized
  • Possess superior communication and customer service skills both written and verbal
  • Excellent time-management
  • Project a professional image of themselves and MTI Global Services
  • Reliable automobile and proof of automobile insurance
  • Clean MVR (no more than one traffic infraction in the last 5 years, no DUI, reckless drivingor similar in the last 5 years)
    Understand, read/write English Language

Physical Demands:

  • Walking, bending, lifting, repetitive motion, use of hand tools and test equipment
  • Driving short and long distances
  • Ability to navigate and configure different size monitors: TVs, computers, laptops, tablets, and/or smartphones
  • Occasionally lifting up to 50 lbs.
  • Occasionally climbing up ladders with up to 50 lbs.
  • Possible Overnight Installations

Work Environments:

  • Retail Store Environments: during business hours and non-business hours
  • Commercial and Municipal Environments: during business hours
  • Occasionally working in ceiling and crawl spaces
  • Working from home in front of computer

Required Tools and Equipment:

  • The following equipment is required to be carried with you any time you are in the field working for MTI.Note: While not every job will require the use of every tool, emergency calls can come up at any time and a successful candidate will need to be able to respond quickly. Note: This list is subject to change with

Field Equipment (required):

  • Laptop, Tablet, or Smartphone with Wi-Fi capabilities and Data Service
  • Spare battery or charging cable for Wi-Fi device
  • Camera 2MP – pictures taken from a phone may be acceptable as long as they are clear and can adequately convey the needed information.

Field Tools (required):

  • ALL MTI system specific tools; provided by MTI upon successful hire
  • Metal Hammer
  • Rubber Mallet
  • Cordless drill with bit adapter
  • Spare drill battery (charged)
  • Philips screw drivers – #0, #1, #2
  • Flat head screw drivers – 1/8, 1/4
  • Socket Wrench and Ratchet sets – SAE and Metric
  • Ball headed Allen wrench set – SAE and Metric
  • Drill Bits (various sizes for various materials – drywall, concrete, metal, etc.)
  • Security Bits – T10 and T25 security torx & #2, #3 square recess
  • Precision screw driver set – Philips and flat head
  • Channel Locks
  • Needle nose pliers
  • Wire cutters – preferably with a crimping notch
  • Multi-meter – Able to test for voltage, amperage, and continuity
  • Knife or box cutter
  • Wire strippers

Required Office:

  • Computer (desktop or laptop) withinternet access
  • Printer / Scanner (black ink okay)
  • Cell Phone

Compensation:
Variable Part-time position; $25.00 per hour for field work; plus mileage and travel time reimbursement.

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 MTI is an Equal Opportunity Employer

Job Title:                                     Sales Operations I

Reports to:                                 Sales Operations Director, Global

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 Sales CRM Owner

  • Customer Set up Compliance
  • Manage Prospects, Leads & Opportunities with Account Management Support
  • S&OP Compliance
  • Report delivery and analysis
  • Account Manager and Client Support & Liaison

Forecasting

  • Revenue & Material compliance with Finance & Supply Chain
  • Supply Chain/Demand Mgt Alignment – process control/improve delivery
  • Finance & Mgt Reporting and analysis
  • Bi-Weekly Revenue Forecasting with Executives & Cross Functional Teams
  • Global Material Forecast to support Global Warehouse & Customer Portal

Order Management

  • Quote to Cash Order Processing
  • Manage Automation through web portals and imports
  • Adheres to Order Integrity Compliance

Pricing Lead

  • Align Global Pricing Strategy by Customer
  • Pricing compliance with reps and clients (efficiency and consistency)
  • Portal & Order Form Pricing Compliance
  • Manage Approved Discounting in AX by Customer

Training

  • Outline training process for on boarding (with cross functional partners)
    • Required to ensure training checklist is up to date
    • May be asked to conduct individual or group training
  • Cross Functional Training with Cross Functional Partners and Business Units

Sales Tools

  • Presentation Professionalization & Standardization
  • SOW Process Development & Compliance
  • ROI & Case Study (with Marketing)
  • Acct Specialist / AM requirements for mid-large acct mgt (action tracking, reporting, communication)
  • Weekly update support /monthly company update
  • Lead Gen assignment including tracking & reporting

Misc:

  • Study Healthy Organization may require reading, tests & presentations
  • Sales Sample Requests & Compliance
    • Tracking & analysis
  • Forecasted Material Compliance
    • Tracking & analysis
  • Any other duties, tasks or project that may be assigned

Competencies:

To perform this position successfully, an individual should consistently demonstrate the following competencies:

  • Passion for winning
  • Innovative & creative in day to day operations
  • Strong collaboration skills with internal team members
  • ‘Team 1’ attitude
  • Detail oriented
  • Expert problem solver
  • Excel Experience
  • Process and efficiency guru
  • Customer centric
  • Delivery oriented/exceed client expectations
  • Strong financial aptitude
  • Great communicator/proactive

 KEY MEASUREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Margin Integrity
  • Forecasting Accuracy & Compliance
  • Sales Sample cost
  • Service Accommodation Cost
  • Freight cost reduction
  • Order Accuracy & Order input speed
  • Process/Policy implementation (proposals, SOW)
  • Customer satisfaction
    • Order delivery
    • Timing
  • Lead time to fulfill
  • Training certification compliance
  • Lead Gen Follow up – speed, tracking, conversion

EDUCATION AND/OR EXPERIENCE: 

  • Bachelor’s degree preferred or equivalent combination of education and experience
  • 1-3 years previous sales operations experience preferred
  • Retail & Manufacturing experience preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical demands are those characteristic of a typical office environment:

  • Constant use of computer equipment and telephonic device(s)
  • Lifting up to 25lbs
  • Sitting for long periods of time
  • Reaching
  • Movement between and within a plant and office environment

Work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work environment is one characteristic of a typical office environment with average noise levels, lighting, etc.
  • Constant interruptions are the norm

EQUAL OPPORTUNITY EMPLOYER

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Scheduling Coordinator

The Scheduling Coordinator’s role exists as a key contributor within MTI Global Services to ensure operating efficiencies. This position provides high-touch, personalized scheduling support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Scheduling Coordinator’s drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded.

Job Overview:

  • Scheduling Coordinators (SC) will be responsible for dispatching field technicians globally into retail environments to audit, repair, train and/or install technology at varying degrees of technical difficulty.
  • The SC must be able to schedule field activity in the most profitable and efficient manner, meeting all SLAs (Service Level Agreements) while working closely with field technicians and field management. This includes analyzing maps and optimizing routes for technicians.
  • SC will be handed information and must be able to make decisions to action them appropriately with minimal guidance. The SC must be able to learn new systems, tools and processes quickly and be flexible as processes and procedures evolve, to meet changing and growing demands.
  • Build relationships with the field technicians, and field management to achieve common goals

Essential Duties and Responsibilities:

  • Answers incoming/outgoing telephone calls and emails in a call center environment
  • Evaluate Field Technician locations and determine optimal technician and timing to complete field work Provides effective support to Field Technicians throughout the world
  • Combine field work needs from multiple sources and dispatch technician in most cost effective manner
  • Data gathering and auditing to help determine where staff is low in numbers. Communicate to Field Management where hiring needs to take place.
  • Communicating with Customer Service, Sales, and Field Teams
  • This individual may also be assigned additional special tasks at the discretion of the Service Supervisor.

Required Qualifications and Skills:

  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred
  • High energy, motivated individuals who enjoy speaking on the phone and who are comfortable multi-tasking in a fast-paced environment will succeed at MTI!
  • Job Type: Full-time
  • Required education: High school or equivalent
  • Required experience: Customer Service: 1 year, Technical Support: 1 year

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to lift 25lbs on occasion
  • Sit for long periods of time
  • Bending
  • Reaching above head for items
  • Ability to use a computer and telephone system

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical office environment with average noise and lighting levels
  • Constant interruptions

Qualified candidates interested in this position, please apply with a cover letter and a current resume here.
Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

EQUAL OPPORTUNITY EMPLOYER

Job Title:                      

Part-Time Field Marketing Representative

Location:

Dallas, TX

 About the Job:

This position is at the forefront of MTI Global Services’ Sales and Marketing efforts to increase client sales at the retail store level.  The candidate should have diverse skills that include a focus on detail, relationship building and the ability to communicate effectively with key personnel (retail store sales associates, general managers, sales managers) and consumers.  Depending on the size of each market place, this position could necessitate either part-time or full-time services, each with bi-monthly store visits combined with periodic project based selling day and special events.

Responsibilities:

  • Primary duty is to create consumer awareness, product brand preference, and product mind share for hardware and software companies at the retail store level.
  • Influence others to share enthusiasm for both the company and the product line
  • Ability to merchandise client products and/or manage the client objectives in an assigned territory
  • Position requires gathering client product competitive intelligence at the store level
  • Effectively collect and communicate product information/data through appropriate channels
  • Efficiently and effectively train retail personnel on products and selling techniques
  • Ability to visually access on-site needs i.e., product and promotional/marketing material stocking
  • Meet timely required reporting deadlines
  • Periodic travel to attend other company sponsored training events or client sponsored special events, or to cover other market areas as needed.
  • Occasionally assist in selling days – selling products directly to customers in retail stores.

 

Skills and Requirements:

  • Good knowledge and experience with consumer electronics and various other consumer-based electronics products
  • Technically savvy and computer proficient
  • Computer with daily email access
  • Strong oral and written communication skills
  • Must have the willingness and ability to build relationships at the retail store level on behalf of both MTI Global Services and our clients
  • Professional image and approach to business
  • Friendly demeanor, easy to approach, energetic
  • Group training, demonstrating or presentation experience
  • Retail sales or retail management is a plus
  • Quick learner who is self-motivated
  • Ability to self-train on client product(s)
  • Ability to lift 20 pounds, as needed (for arranging store displays)
  • Reliable transportation with valid state driver’s license and proof of auto insurance

Physical Demands:      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:       The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title:

District Field Manager

Location:

Washington DC

New York City, NY

Summary:

MTI’s District Field Manager (DFM) is responsible for ensuring our clients success. This is accomplished by providing flawless execution of the work assigned in the field. A DFM must recruit and train all Field Technicians, ensure we have the correct coverage in the assigned district and make sure technicians complete their work on time. Additional responsibilities include managing cost within the district to meet financial goals. Strive to ensure our client’s success and serve as a leader to the betterment of MTI Global Service as the highest priority.

Essential Duties and Responsibilities:

  • Ensuring Field Readiness and Quality of Workmanship in the Field
    • Build/Maintain relationships with Field Technician to establish vulnerable trust
    • Field Technician compliance to expectation
    • Inspection of field work
  • Ensuring Field Technicians are prepared to execute field work:
  • Field Technician Training
  • Have appropriate tools
  • Understand and follow correct processes
  • Recruit
  • Implement Field Technician retention strategies
  • Highlighting any obstacles to Regional Operations Manager (ROM) and Program Manager (PM) to ensure any course corrections are made in a timely fashion
  • Ensuring proper Field Technician coverage for your District
  • Supporting Field Technicians to overcome obstacles and ensure success
  • Fully understand all elements of a project or program that your technicians are active on.
  • Escalate any issues or trends identified over the course of project operations
  • Read and be familiar with all material for the program including directives, planner, project updates
  • Quality / Execution Goals
  • Recruiting / Training Goals
  • Financial Goals
  • Participate in all trainings or conference calls
  • Assist MTI by identifying any possible “misses”; ask questions as necessary for better clarity
  • Personnel development
  • Maintain Assigned Key Performance Metrics (KPM)
  • Execute Annual Reviews
  • Willingness to travel frequently

Minimum Requirements:

  • Associates degree preferred, or equivalent combination of education and experience
  • Three (3) or more years previous management experience required
  • Strong technical acumen preferred
  • Consumer electronics, mobile carrier, or similar experience preferred
  • Self-starter and team player
  • Proficiency in Microsoft Excel
  • Strong oral and written communication skills with the ability to communicate across all levels of the company
  • Results-driven and goal-oriented attitude
  • Strong leadership skills
  • Recruiting experience
  • Ability to work and thrive in fast-paced environment
  • Light IT skills (cable drops, terminations) and Audio Video knowledge.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

The Contact Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Contact Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor. MUST BE FLUENT IN MANDARIN
Essential Duties and Responsibilities:

  • Shows passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays
  • Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion
  • Collects call data and manages to performance metrics
  • Provides effective support to Field Technicians throughout the world
  • Data gathering and auditing

Required Background and Skills:

  • MUST be able to speak/read/write in Mandarin fluently
  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
  • Previous experience with ERP/MRP system preferred
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred

Job Type: Full-time

Required education: High school or equivalent

Required experience: Customer Service: 1 year, Technical Support: 1 year

Required language: Fluent in Mandarin – written/spoken

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title:                             Regional Account Manager

Department:                      Global Services

Reports to:                         Director, Client Services and Business Development

FLSA Status:                       Exempt

Location:                             Nagoya, Japan

 

 

 

 

Job Summary

As a Regional Account Manager (RAM), you will support, measure, and develop service partners & contractors through leadership, training, and guidance.  You will ensure your team delivers outstanding, world-class customer service. Support service partners in resolving technical issues.  Train service partners in the effective installation and support of MTI products and services. Frequent communication and interaction with clients. Fluent in English and Japanese.

 

Job Description and Responsibilities

The RAM will ensure products are installed and services properly, timely, and according to established MTI and industry standards; deliver frequent coaching and performance evaluations to partners, providing detailed feedback and identifying specific areas for improvement and further growth. The RAM must have excellent client service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others.  RAMs must have strong performance management and coaching skills allowing ongoing development of their

  • Regional oversight of MTI service partner/contractors, and client merchandising & sales teams
  • Service Partner & Contractor Sourcing
  • Onboarding & Certification
  • Expert administration of ongoing technical training & updates
  • Daily management of service partners
  • Ensures constant SLA compliance including timely & accurate reporting.
  • Quality control & audits (ensures first visit resolution and controlled R&M parts usage)
  • Local region expertise & language
  • Recruit and hire top talent
  • Train new and existing service partners on proper customer engagement techniques
  • Improve performance of existing service partners
  • Demonstrate new products and services to service partners and obtain any needed clarifications prior to product/service launches.
  • Communicate current installation and service policies, procedures, and techniques.
  • Manage team performance to meet or exceed operational and financial objectives.
  • Support and develop service partners through continued training, coaching, and motivation.
  • Conduct weekly team meetings in which service partners receive training, share concerns, and set team and individual goals.
  • Review technician surveys and coach service partners where necessary while also directly addressing customer concerns.
  • Ensure MTI retains customers by maintaining a high level of quality and timely installation/service
  • Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling.
  • As needed, cover high-priority customer appointments.
  • Ensure client paperwork, including work orders, customer contracts, etc. are completed accurately and timely.
  • Coordinate closely with Program Manager, Scheduling, and Client Advocate teams to ensure a seamless customer experience.
  • Work independently while also understanding the need for communicating and coordinating work efforts with leaders and other employees in the organization timely, proactive communication.
  • Provide regular updates on team performance and special projects to regional and corporate management.
  • Ensure service partners have necessary level of parts and equipment and that all products are managed according to policy.
  • Set the ideal example of professional appearance and conduct for all direct reports.

 

Requirements

  • Proven leadership skills with the ability to train, coach, develop, and motivate others.
  • Conceptually oriented with the ability to think and act strategically.
  • Demonstrated ability to effectively communicate with all levels of employees, management and customers.
  • Demonstrated strong verbal and written communication skills.
  • Advanced computer skills, including MS Office products.

 

Working Conditions

  • Must be available to work customized schedule based upon needs of direct reports and corporate management.
  • Must be able to drive for long periods of time.
  • Must be able to stay on feet (standing) for extended periods of time.
  • Must be able to safely ascend and descend A-frame step ladders and telescoping extension ladders, in addition to working safely upon all company-provided ladders.
  • Must be able to safely lift up to 50 lbs (22.7 kg).
  • Frequent domestic & international travel required outside of normal working locations.

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER

Job Title: Apple Contact Center – Bilingual in Spanish

Location: Hillsboro, OR

About the Job:

The Contact Center Technician’s role exists to ensure customer satisfaction and act as the primary customer contact for the MTI Customer Care Center. This position provides high-touch, personalized customer support to both internal and external partners and continually strives to exceed customer expectations regarding response time, product knowledge, effective problem resolution, stellar service and overall MTI operational knowledge. The Contact Center Technician drives the customer experience within MTI’s Customer Care Call Center to ensure that our client and customer’s needs are not only met but exceeded. This individual may also be assigned additional special tasks at the discretion of the Service Supervisor.
MUST BE FLUENT IN ENGLISH AND SPANISH
Essential Duties and Responsibilities:

  • Shows passion for and delivers exceptional customer service while providing Technical Support for all MTI products as well as retail interactive displays
  • Answers incoming telephone calls and emails in a call center environment keeping a “customer first” mentality from call engagement until call conclusion
  • Collects call data and manages to performance metrics
  • Provides effective support to Field Technicians throughout the world
  • Data gathering and auditing

Required Background and Skills:

  • MUST be able to speak/read/write in Spanish fluently
  • High School Diploma or equivalent required
  • Previous customer service experience required, preferably in a high volume call center environment
  • Shows a passion for and is consistent in servicing internal and external customers
  • Thorough knowledge of all Microsoft Office programs, especially Excel
  • Capable of learning MTI’s products, processes and organization
  • Demonstrated ability to multi-task a must
  • Ability to interact and interface effectively with all levels of internal and external customers
  • Prior experience in order processing and RMA (Return Materials Authorization) a definite plus
  • Previous experience with ERP/MRP system preferred
  • Previous experience in a factory, distribution or retail environment a plus
  • Experience in the electronics industry strongly preferred

Job Type: Full-time

Required education: High school or equivalent

Required experience: Customer Service: 1 year, Technical Support: 1 year

Required language: Fluent in Spanish – written/spoken

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to lift 25lbs on occasion
  • Sit for long periods of time
  • Bending
  • Reaching above head for items
  • Ability to use a computer and telephone system

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Typical office environment with average noise and lighting levels
  • Constant interruptions

Apply direct to: recruiting@mtigs.com

Mobile Technologies, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mobile Technologies, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

EQUAL OPPORTUNITY EMPLOYER